TurnaroundIQ: helping a ground handler turn aircraft around on time, every time

TurnaroundIQ's station manager described a daily argument: a flight left four minutes late, and the airline, fuel supplier, caterer and ground handler each said the delay was someone else's. Turnarounds were coordinated by radio, with paper checklists completed after the aircraft left. Nobody had a timeline of what actually happened.

We spent shifts on the ramp during peak banks of flights. Crews moved between aircraft constantly, equipment was sometimes at the wrong stand, and supervisors used radios to find out what was happening. Delays usually started small: a belt loader not ready, a late cleaning crew.

TurnaroundIQ builds a task timeline for each flight from the schedule and aircraft type. Crews tap tasks as they start and finish on rugged phones; equipment positions come from GPS trackers. The control screen shows every turn in progress, with tasks turning amber when they fall behind — early enough for supervisors to act.

When a delay happens, its cause is recorded with timestamps, turning arguments into evidence the airline can see in its SLA portal.

Real-time reliability and ramp usability drove the team.

Agreed with station managers and the operations director.

Everything that shipped for ramp crews, supervisors, managers and airlines.

We launched at one airport with one airline's flights first, then expanded to all flights and two more airports. Delay attributions moved from arguments to shared timelines.

Real-time visibility prevents delays, not just explains them. Early amber flags let supervisors act.

Evidence changes relationships. Shared timelines improved conversations with airlines.