Government & Public Sector.
Services that work for everyone, on any device.
Drema builds public sector software with a wider definition of the user than commercial work allows: an older citizen on a low-end phone with an intermittent connection is not an edge case, they are the design target. Accessibility, offline tolerance and plain language are requirements, not enhancements.
What this sector
actually deals with.
Citizen services are often built for the administrator rather than the citizen. Forms assume documents people do not have, sites fail on older devices, no language beyond English is offered, and status is invisible so people visit an office to ask.
Systems this sector
keeps needing.
The parts of a government & public sector platform that carry the weight. Not everything at once — we build the one that unblocks you first.
Citizen service portals
Applications, status tracking and document upload in plain language.
Grievance and case management
Intake, routing, escalation and resolution against defined timelines.
Scheme and benefit delivery
Eligibility, verification and disbursement tracking with audit records.
Public dashboards
Transparent reporting on performance and expenditure.
Departmental integration
Interfaces so a citizen supplies the same document once, not per department.
Where the work
pays for itself.
The problems government & public sector teams bring us most often. If one of these is costing you money today, it is worth a conversation.
Permit and licence applications
Replacing counter visits with a tracked online process.
Grievance redressal
Routing complaints to the accountable officer with visible SLAs.
Scheme enrolment
Getting benefits to the eligible without repeat documentation.
Inspection and field reporting
Offline-capable apps for officers working away from an office.
Not on this list? Sector problems rarely fit a template — tell us yours.
What shapes a build
in this sector.
These are the things a generalist team discovers late and prices badly. We design around them from the first week.
- Accessibility standards for government websites and WCAG conformance
- Multilingual delivery and plain-language requirements
- Data localisation, retention and RTI-ready record keeping
- Procurement, security audit and empanelment processes
How we usually
engage here.
The services government & public sector clients most often start with.
Government & Public Sector
questions.
Straight answers, including where we are not the right team.
How do you handle accessibility?
We build to WCAG AA as a default — keyboard navigation, screen reader semantics, contrast and target sizes — and test on low-end Android devices rather than only on a laptop. In public sector work this determines whether a service is usable at all for a significant share of citizens.
Can you support multiple languages?
Yes, designed in from the start rather than retrofitted. Retrofitting localisation is expensive and usually results in layouts that break in longer scripts.
Do you work through government procurement?
Yes, including as a delivery partner to an empanelled vendor where that is the required route. Tell us the procurement path and we will work within it.
How do you handle security audits?
We expect a third-party audit before go-live and build to it — least privilege, encryption, audit logging and no secrets in code. We plan remediation time into the schedule rather than treating audit findings as a surprise.
Building for government & public sector?
Bring the problem as it actually is, constraints included.
You will get a straight answer on whether we are the right team.