Case studyReal Estate9 min read

RentNest: running two thousand co-living beds without a single rent register

A co-living operator managed thousands of beds across buildings, with rent collected by bank transfer and cash, maintenance requests on WhatsApp and move-ins handled on paper. We built RentNest: online bookings and digital agreements, automated rent collection, a resident app for requests and community, and an operations console for every building — so managers manage people, not spreadsheets.

20
Features shipped
4
Apps & platforms
6
Team members
16
Weeks to rollout
RentNest resident app and occupancy dashboard
RentNest: book, move in, pay, request — all in one app.
01

Two thousand beds, dozens of spreadsheets

RentNest's founder had grown the business building by building. Each property manager kept a spreadsheet of beds, residents and rent. Rent came by bank transfer with vague references, so reconciling who had paid took days each month. Maintenance requests arrived on WhatsApp and were forgotten. Move-ins required printed agreements and a bundle of photocopies.

“My property managers should be looking after residents, not chasing rent references.”

— RentNest's founder
02

Listening to residents and managers

Residents — mostly young professionals and students — wanted what they got everywhere else: pay by UPI, raise a request in an app, see when it would be fixed. Managers wanted automatic rent reconciliation, a single view of vacancies and fewer calls about the same broken tap.

Where time went
  • Matching bank transfers to residents
  • Tracking maintenance requests across chats
  • Paper agreements and document collection
  • Filling vacancies without a live view of beds
Young adults collaborating in an office
Residents expected the convenience they get from every other app.
03

One record per bed

RentNest models every bed with its status, resident, rent and history. Bookings on the website reserve a specific bed, agreements are signed digitally, and move-in checklists record the room's condition with photos. Rent is collected through UPI Autopay mandates, so payments reconcile automatically to each resident.

Maintenance requests from the resident app go to the building's technician with photos, and residents see progress until the request is closed.

04

The team

A compact product team, launching one building at a time.

1
Engagement lead

Operations workshops and building rollout.

1
Product designer

Resident app, booking site and consoles.

2
Mobile engineers

Resident and manager apps.

1
Full-stack engineer

Booking website and operations console.

1
Backend engineer

Beds, payments, agreements and tickets.

6 people in total, working as one team.

05

Decisions we made

Agreed with the founder and head of operations.

01

Bank transfers or UPI Autopay?

  • Bank transfers with references
  • UPI Autopay mandates

Our call: UPI Autopay mandates. Autopay collected rent on time and reconciled automatically.

02

Paper or digital agreements?

  • Printed agreements
  • Digital agreements with e-signature

Our call: Digital agreements with e-signature. Digital agreements made booking fully online and records searchable.

03

WhatsApp or app for maintenance?

  • Keep WhatsApp
  • App requests with status tracking

Our call: App requests with status tracking. Tracked requests could be assigned, measured and closed.

06

Every feature, module by module

Everything that shipped for residents, managers and the operations team.

Residents
Everything in one app.
  • 01Bed booking

    Browse and reserve a specific bed online.

  • 02Digital agreements

    Sign agreements with e-signature.

  • 03Rent payments

    UPI Autopay and one-time payments.

  • 04Maintenance requests

    Raise with photos and track progress.

  • 05Community events

    Building events and announcements.

  • 06Move-out and notice

    Give notice and schedule move-out.

Property managers
Manage people, not spreadsheets.
  • 07Bed inventory

    Live status of every bed.

  • 08Move-in checklists

    Room condition recorded with photos.

  • 09Ticket assignment

    Requests assigned to technicians.

  • 10Visitor log

    Visitors recorded at the entrance.

Money
Rent that reconciles itself.
  • 11Automatic reconciliation

    Payments matched to residents.

  • 12Late fee rules

    Automatic reminders and late fees.

  • 13Deposit management

    Deposits held and refunded with deductions.

  • 14Invoices and receipts

    Generated for every payment.

Operations
Every building at a glance.
  • 15Occupancy dashboard

    Occupancy by building and room type.

  • 16Collections dashboard

    Collected, due and overdue.

  • 17Maintenance analytics

    Response times and common issues.

  • 18Lead management

    Enquiries and visits tracked.

  • 19Role-based access

    Residents, managers, technicians and head office.

  • 20Audit trail

    Changes to rent and deposits recorded.

RentNest occupancy and collections console
The operations console: beds, residents and rent across every building.
07

Rollout

Two buildings went live first. Existing residents were moved to UPI Autopay at their next rent cycle with a small welcome credit. Month-end reconciliation, which had taken days, became a review of a handful of exceptions.

  1. Weeks 1–2
    Discovery

    Residents and managers interviewed.

  2. Weeks 3–4
    Design

    Resident app and consoles prototyped.

  3. Weeks 5–12
    Build

    Booking, payments, tickets and consoles.

  4. Weeks 13–14
    Two-building pilot

    Residents moved to Autopay.

  5. Weeks 15–16
    All properties

    Remaining buildings onboarded.

08

What we learned

Automate the money first. Autopay removed the most time-consuming work for managers.

Visible maintenance builds loyalty. Residents renewed when they saw requests handled.

Built with
  • React Native
  • Next.js
  • NestJS
  • PostgreSQL
  • UPI Autopay and payment gateway
  • E-signature for agreements
  • WhatsApp Business API
  • AWS Mumbai
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